WARRANTY AND GUARANTEE
We offer a “5 Year Fix It All” warranty on all of our buildings. CR-10 Storage Barns warranty is one of the best warranties in the business. We’re certain that we sell the highest quality products, made from the best materials in the industry, and they are “Built To Last”! If you find any structural flaw or defect in the materials or workmanship (normal wear & tear excluded) during the first five years you own the building, we will fix it free of charge. We stand behind the quality and craftsmanship of our products 110%.
ADDITIONAL WARRANTIES:
Treated Wood Products
In addition to our “5 Year Fix It All” warranty, our buildings have a “Limited Lifetime” warranty on all pressure treated wood provided by the pressure treating company.
Painted Products
All of our painted buildings use LP® SmartSide® Panel siding and come with a 5/50-year warranty from the manufacturer, one of the best warranties in the industry. You can feel confident that you have made a better choice for lasting durability and beauty. Your building will maintain its like new finish for years to come. This means less maintenance is required from you and it saves you time and money on the cost of repainting every other year!
FREQUENTLY ASKED QUESTIONS:
**Please read carefully before submitting a warranty claim.
1. What sort of things does the warranty NOT cover?
Any alterations such as finishing out buildings including the addition of drywall, flooring, insulation or providing heat to the building
Any damage caused by any misuse, alteration, neglect, improper maintenance, or abuse.
Any damage sustained by adverse weather conditions, theft, vandalism, or acts of God
Any damage to contents or other personal property
Any cosmetic imperfections or blemishes in buildings or display buildings
Missing or lost keys
Any structural issues that arise due to the foundation beneath the building settling or giving way
To see everything covered in our warranty, please refer to our Warranty Agreement Here.
2. What happens after I submit my warranty request online?
A repair ticket will be created and sent to our warranty department
Our warranty administrator will reach out to verify details and request pictures (if none were uploaded)
Once the repair is verified, your repair ticket will then be forwarded to the appropriate factory or responsible driver to make the necessary repairs
**Please note – the scheduling and completion of all repairs are done by the appropriate factory or responsible driver and not by the warranty administrator
3. How long will it take to get my building repaired?
Processing of repairs usually occurs within 2-4 weeks.
WARRANTY CLAIM PROCEDURES:
Please read our Warranty Agreement to know if your issue is covered under our warranty.
Building serial number must be provided. It is located above the door of the building. Please provide all letters and numbers.
In order to correctly address the problem, we require a picture(s) of the area in need of repair along with the Warranty Claim Form.
Broken windows or lock and other appearance related claims must be reported within 7 days of delivery. We will not accept claims for these items afterward.
**PLEASE NOTE: If any of these steps are not followed, warranty consideration may be delayed or denied. **